SEE BELOW FOR SHIPPING RATES. Our minimum shipping shipping charge is $7.50. Large orders of lightweight items may require less shipping charges then is in our database; you may contact us by phone or e-mail to get more information on shipping charges for large orders. Order securely online 7 days a week, or call (1-504-267-7804) between the hours of 10 A.M. and 5 P.M. Monday through Friday. (Central Standard Time).
Contact Us
Please utilize our online Contact Form or feel free to contact us at:
Payments Accepted
We accept payment through Visa, Mastercard, American Express and Discover.
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Shipping & Handling
Shipping costs are not refundable except for damaged shipments that are covered by the shipping company; any other returns or reshipments are to be paid for by the customer. This is standard policy for all mail orders.
We ship USPS Priority Mail or USPS Express Mail. USPS Priority Mail usually takes 3 to 4 days depending upon location and includes Saturday delivery. USPS Express Mail takes 1 or 2 days depending upon location and includes Saturday delivery.
USPS Priority Mail:
|
| Order Amount | Shipping &
Handling Charge |
| 0 to $19.99 | $7.50 |
| $20.00 to $49.99 | $8.50 |
| $50.00 to $99.99 | $10.00 |
| $100.00 to $199.99 | $15.00 |
| $200.00 to $249.99 | $20.00 |
| $250.00 to $299.99 | $25.00 |
| $300.00 to $399.99 | $30.00 |
| $400.00 to $499.99 | $35.00 |
| $500.00 to $599.99 | $40.00 |
| $600.00 to $699.99 | $45.00 |
| $700.00 to $799.99 | $50.00 |
| $800.00 to $899.99 | $60.00 |
| $900.00 to $999.99 | $65.00 |
| $1,000.00 and up | $70.00 |
USPS Express Mail :
Starts at $25.00
Global Priority to Canada :
$20.00 for orders to $49.99; $22.00 for orders to $99.99; $24.00 for orders to $199.99; $30.00 for orders to 299.99; $35.00 for orders $300.00 up. We will contact you if additional charges are necessary based on size of package, weight or location.
If you have any questions about shipping or have special shipping instructions, e-mail us at
sales@masksandmakebelieve.com
Return Policy
Merchandise damaged during shipping is insured. Damaged shipments are to be reported to Masks and Make-Believe as soon as the shipment is received and examined. Instructions for returns will be included in your shipment.
Except for special orders involving your own color combinations, all of the items that you purchase from Masks and Make-Believe can be exchanged or returned within 7 days of receipt of merchandise. Masks cannot be returned if they are have any signs of wear or if there is make-up or other damage to the interior or exterior of the mask. After 7 days of you receiving your shipment there will be a 25% restocking charge.
Sales Tax
Four percent (4%) tax is added to all shipments within Louisiana.
Privacy & Security
We respect your privacy and Masks and Make-Believe will never release or sell any information about you to third parties. For our complete Privacy Policy, please visit our Privacy Policy page. For information about Security, please visit our Security Policy Page.
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Masks & Make-Believe • 921 Oaklawn Drive, Metairie, La 70005 • 504-267-7804
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