SEE BELOW FOR SHIPPING RATES. Our minimum shipping shipping charge is $7.75. Orders of lightweight items may cost less to ship; we will be glad to adjust shipping costs before we charge your items (your order is NOT charged until it is weighed and ready to ship), just e-mail us or call us at 504-267-7804; you may contact us by phone or e-mail to get more information on shipping charges for large orders. Order securely online 7 days a week, or call (1-504-267-7804) between the hours of 10 A.M. and 5 P.M. Monday through Friday. (Central Standard Time).
Please utilize our online Contact Form or feel free to contact us at:
We accept payment through Visa, Mastercard, American Express and Discover.
Shipping & Handling
Shipping Costs: shipping costs are not refundable except for damaged shipments reported to us and the shipping company; any other returns or reshipments are to be paid for by the customer. This is standard policy for most mail orders.
We ship USPS Priority Mail or USPS Express Mail. USPS Priority Mail usually takes 3 to 4 days depending upon location and includes Saturday delivery. USPS Express Mail takes 1 or 2 days depending upon location and includes Saturday delivery. We will ship Fed Ex or UPS at your request. We will also ship using your Shipping Company Account.
USPS Priority Mail:
|Order Amount||Shipping &|
|0 to $19.99||$7.75|
|$20.00 to $49.99||$8.75|
|$50.00 to $99.99||$10.00|
|$100.00 to $199.99||$15.00|
|$200.00 to $249.99||$20.00|
|$250.00 to $299.99||$25.00|
|$300.00 to $399.99||$30.00|
|$400.00 to $499.99||$35.00|
|$500.00 to $599.99||$40.00|
|$600.00 to $699.99||$45.00|
|$700.00 to $799.99||$50.00|
|$800.00 to $899.99||$60.00|
|$900.00 to $999.99||$65.00|
|$1,000.00 and up||$70.00|
USPS Express Mail :
Starts at $26.00
Global Priority to Canada and UK :
$22.00 for most Canadian orders to $49.99; $25.00 for orders to $99.99. United Kingdom orders start at $28.00. We will contact you if additional charges are necessary based on size of package, weight or location.
If you have any questions about shipping or have special shipping instructions, e-mail us at
Merchandise damaged during shipping is insured. Damaged shipments are to be reported to Masks and Make-Believe as soon as the shipment is received and examined. Instructions for returns will be included in your shipment.
Except for special orders involving your own color combinations, all of the items that you purchase from Masks and Make-Believe can be exchanged or returned.
Report damage or request return authorization within 5 days of receiving your order, return within 10 days. No returns after 21 days. Masks cannot be returned if they are have any signs of wear or if there is make-up or other damage to the interior or exterior of the mask. For orders returned after 10 days of you receiving your shipment there will be a 25% restocking charge.
Privacy & Security
Four percent (4%) tax is added to all shipments within Louisiana.